Check out some of the most frequently asked questions our customers have wanted to know about.
I’m not sure if my ring is gold?
No problem, we appraise your jewellery on site free of charge. We do not accept costume jewellery but our experts will be happy to tell you if your items are gold or not.
Do you accept broken gold or jewellery?
Old, unwanted or broken, if it’s gold, we will buy it.
I don’t have a valuation, is this ok?
Most items we appraise are without valuations or receipts, we are the experts with a wealth of knowledge in this area and will appraise any and all items with or without a valuation.
Do you pay for the gemstones and diamonds in my ring or bracelet?
Yes, unlike normal gold buyers we value all aspects of your jewellery from gold to gemstones and diamonds. Our price offer is not only based on gold weight, we size all gemstones and diamonds and pay by carat weight.
Do you buy watches?
We specialise in high end watches from Rolex to Patek Phillipe and have professionals on site who can identify the value and authenticity of your watch. See our luxury watch section for more details.
I need cash now but don't want to sell my items, what can I do?
We also offer the option to pawn your jewellery and gold. By doing this, you have the option to retain your jewellery once the loan and interest is paid off in full. And for loans over $3000, you will qualify for our new low interest rates. See our pawn section for more details.
Do you do house visits for large jewellery lots?
Yes, we are available by appointment to meet you at a desired location to view large jewellery lots. Please enquire through our contact form, or email email@example.com